Wade Palmer & Associates, Inc

EXECUTIVE RECRUITERS
FOR THE FOOD & BEVERAGE
MANUFACTURING INDUSTRIES

Job Reference Code: WP-1678
Job Title: CUSTOMER ENGAGEMENT MANAGER
Location: Pacific Northwest - not Seattle
Salary: $90-95,000 + 10%
Last Updated: 06/11/2021
Our services have been retained to recruit a CUSTOMER ENGAGEMENT MANAGER for rapidly growing, privately held $100MM+ food manufacturer located in beautiful Northwest U.S. metro (not Seattle). There exists exciting growth and an abundance of challenge in this entrepreneurial organization.

The Customer Engagement Manager is the key interface between a select group of customers and our client’s internal cross-functional teams. This position has ownership of engaging selected customers and managing all the associated initiatives (innovation, renovation, and productivity projects) in an effort to continue to maintain and grow the relationship long-term. This person will act as the “general manager” of the business; act as trusted advisor with the account; and act as voice of the customer to the internal cross-functional teams. This is an independent contributor role but has significant influence as they provide customer planning, service, and project management expertise. Additionally, will develop customer specific growth strategies aligned with company objectives; participate in demand/supply planning process; and conduct customer deep dives using all data sources through SPINS and market data.

DETAILED JOB DESCRIPTION AVAILABLE UPON REQUEST

Knowledge, skills and abilities: ? BA/BS required; Degree in Marketing, Business or Food Science preferred; Category management experience and Technical expertise in R&D or QA a huge plus ? 5+ years experience in CPG, preference for Natural and Organic Industry ? Experience in a BTB business model, interfacing with accounts ? Ability to manage cross-functional teams, problem solve, and influence outcomes for which one is not directly responsible ? Ability to communicate and have empathy with both creative and technical functions ? Ability to plan and project manage many highly complex projects through others ? Ability to pass judgement for win-win situations

Salary in the $90-95,000 base range with 10% bonus potential along with competitive company benefits. Relocation assistance tailored to individual needs. Prefer candidates from Pacific Northwest. This is an immediate need. Please send resume as soon as possible if interested or questions. Thanks and hope to hear from you soon!

Wade Palmer Wade Palmer & Associates, Inc. 417-860-5607 wep@job-recruiters.com www.job-recruiters.com